At Lazeez Hakeem®️ (a brand under our registered entity), we respect your privacy and are committed to protecting your personal data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 of India and applicable laws.

This policy applies to https://lazeezhakeem.com, online ordering, table bookings, catering, Mohammad Husain Culinary Academy, job applications, and franchise enquiries.

1. Data We Collect & Grounds for Processing

We collect only necessary Digital Personal Data on the basis of your explicit consent or legitimate uses:

• Dining & Orders: Name, mobile number, delivery address, dining preferences, and order history.
• Academy & Careers: Name, qualifications, resume, and contact details for admissions or employment.
• Franchise & Business Enquiries: Investment preferences, background details, and business queries.
• Technical & Device Data: IP address, device type, browser, cookies, and browsing patterns for site optimization.

2. Purpose of Data Usage

Your data is processed strictly for specified, lawful purposes:

• Fulfilling food orders, deliveries, and table reservations.
• Processing academy admissions, franchise evaluations, and hiring.
• Sending promotional communications and event updates (only if you opt-in).
• Improving website functionality, user safety, and customer care.

3. Consent & Withdrawal

Free Consent: By using our services, booking tables, or submitting forms, you consent to the processing of your data for the stated purposes.

Withdrawal: You can withdraw your consent at any time by contacting our Grievance Officer. Withdrawal will not affect prior lawful processing.

4. Payment Security & Third-Party Sharing

Zero Financial Data Storage: Lazeez Hakeem®️ does not store credit/debit card details, UPI PINs, CVVs, or banking credentials. All payments are securely handled by RBI-compliant payment gateways.

No Data Selling: We never sell or rent your personal data. Data is shared only with essential service partners (e.g., delivery drivers, payment gateways, IT providers) under strict confidentiality agreements.

5. Your Data Rights (Under DPDP Act)

As a Data Principal, you have the right to:

1. Access & Summary: Request a summary of your personal data being processed.
2. Correction & Erasure: Request correction of inaccurate data or deletion of unnecessary data.
3. Grievance Redressal: Register grievances regarding your data privacy.
4. Nomination: Nominate an individual to exercise your rights in case of death or incapacity.

6. Retention & Security

We retain your personal data only as long as required to fulfill business, legal, tax, or regulatory obligations. We implement technical and administrative safeguards to prevent data breaches, unauthorized access, or loss.

7. Data Protection & Grievance Officer

In compliance with the DPDP Act, if you have any privacy concerns, data deletion requests, or grievances, please reach out to our designated Data Protection / Grievance Officer:

Frequently Asked Questions (FAQ / AEO Section)